Cancellation

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Returns (if applicable)

We accept return on products. Customers  has the right to apply for return within 15days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

1)We offer 15-day return policy. We accept return within 15 days return period.
2)Customer needs to contact us for RMA Number before return. Any return without RMA Number may be rejected, refund for related order may be delayed or refused, restocking fee may be applied.
3)To be eligible for a return, your item must be unused and in the same condition that you receive it.
4)Item must be returned in the original packaging.
5)Customer is liable for return shipping fee and any applicable duty.
In short, to complete your return, please follow the following process:
Contact us with return reason to get an RMA#, state clear if you want a exchange or a refund—–>Return your item with a return tracking number, and send the return tracking number back to us——>we process refund or exchange upon receipt of the return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@www.x-kung.com

Please contact our Customer service at service@www.x-kung.com to get the returned address.

 

note:
The effectiveness of our actual products depends on individual circumstances. We do not guarantee the impact of advertising on our customers. If you have any questions, please contact us by email. Our company has the final interpretation right.
About delivery time
After the order is successful, we will prepare your order according to the queue, prepare for 3 working days, and you will receive about 5-10 days of goods.
1 product product consultation
If you have questions about the product, please consult a customer service person via a personal letter on Facebook, which will make it easier for you to understand our products.
2 Cancel order
If you need to cancel your order, please contact the customer service staff via your personal information on Facebook or send the order number to the customer service email (print the email on the paper that came with the shipping box) to cancel the order.
3, service returns or exchange products
For all returns or exchange requests, please contact
Our customer service email (email printed on paper loaded on the shipping box) will be returned within 7 days from the date of receipt (the date of receipt is based on the date shown on the courier receipt file) and the late arrival time cannot be returned. Please send your order number to our customer service email address, our customer service staff will process your return or exchange request within 1-3 days. If you request a refund for personal reasons, you must bear a shipping fee of 20RM; if it is due to product quality issues, this will be borne by us.